IT Service Management


KnowledgeWoods Role-based, Competency Development Programs help you leverage Best Practices in Information Technology Infrastructure Library (ITIL)®.

In essence – ITIL® Standard promotes tight alignment of IT services with diverse needs of the business. It provides direction to organizations and individuals on how to optimally leverage Information Technology as a tool to enable growth, smooth operation meeting any strategic business initiative.

The idea is not to make participants experts in using the above mentioned ITIL® Standard but to make them understand how to be more organized and productive at workplace by applying this standard.

Learning happens through Practical Examples, Hands-On Exercises, Case Study, Role Plays etc. and participants are encouraged to practice their newly acquired skills in trainer-led safe environment.

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What's more – To address your unique business needs, KnowledgeWoods Consulting offer you diverse delivery modes for training programs like E-Learning & Live Learning - Instructor-Led Training Over the Internet.

To learn more about IT Service Management Certification Competency Development Programs, please contact KnowledgeWoods today at



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