IT Service Management

Worldwide as businesses become increasingly dependent on Information Technology (IT), there is an ever growing, critical need to ensure that quality IT Support/Delivery Services are provided with the following features:

• Economical
• Reliable
• Consistent and
• Fit for Purpose

Data Center Design/Operations, Virtualization, Cloud Services, IT Risk Assessment/Management, Network Design/Operations, Remote Infrastructure Management, Helpdesk Management, Mission Critical Business Applications Support, Software/Hardware Support are some of the key initiatives which are being managed as services today.

Therefore, the ability to assess, design, build and manage overall IT Infrastructure/Services becomes very critical for IT Staff working at all levels in an organization.

As a leading Education Provider, KnowledgeWoods aims to make different stakeholders – Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts, Software Architects, Information System Manager working on IT Application/Service Support projects formally trained/certified in Best Practices in IT Service Management.

How Can We Help:

• Prepare IT Staff for Globally Recognized Certifications
• Enhance IT Service Management Competency in line with Global standards
• Design, Develop & Deliver Customized Training Program featuring Case Study specific to particular industry vertical/work scenario

Corporate/Customized Training:

Need to organize In-house / On-site Training Programs leading to Certification and/or Competency Development - Write to us at: corporate@knowledgewoods.com.