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ITIL Certification (ITIL®4 Foundation)

Based on Best Practices in IT Service Management – ITIL Certification is a globally recognized examination-based professional credential program accredited & offered by AXELOS and managed by PeopleCert – both are the leading Player in Global Certifications Industry. With ITIL certification, professionals in the IT department can develop and execute a structured organizational mind-set to ensure that the business goals are achieved through IT.

ITIL® 4 Foundation Certification has been specifically designed for IT Project Infrastructure Staff working across industry verticals like IT/ITeS, Software, Construction, Power/Energy, Government, Defence, Telecom, Manufacturing, Research & Development, Product Development, Oil & Gas, to name a few.

ITIL Certification is based upon ITSM, a concept that enables an organization to maximize business value from using information technology. It's more than just hosting platforms and deploying solutions; the ITIL course is all about aligning asset management with strategy, planning, user infrastructure and service management.

This Certification serves as a foundation to build a career in the IT Infrastructure/IT Service Support Role. ITIL training is one of the most recognized and adhered to bodies of knowledge in IT Service Management. ITIL 4 certification helps establish goals, policies, and standards that meet business needs.

Top companies recommend their IT, Networking, Desktop Support, IT Infrastructure Support, Database Support, Application Support to become ITIL® Certified as they know what to expect from an ITIL® Certification Holder, as opposed to someone else with the same Degree/Diploma but no ITIL® Certification.

Delivering 300+ ITIL Training sessions to 25000+ participants, KnowledgeWoods™ has emerged as a Trusted Partner for the ITIL® 4 Foundation Certification Initiative.

Keeping in mind the value of ITIL® Certification in an IT professional's career, we provide you with multiple training modes like Classroom, LIVE learning & e-Learning to clear your ITIL® Certification and boost your career in IT Infrastructure Services role.

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Program Outline

Module No.
Module NameTopics Covered
Module I
Course Introduction
  • Basic Introduction
  • Detailed Overview
  • Learning Objectives of ITIL
  • Structure of ITIL Course
  • Course Agenda
  • ITSM (IT Service Management) Introduction in The Modern World
  • ITIL4 Introduction
  • Axle Car Hire (Case Study)
  • The CIOs Vision For Axle (Case Study)
  • Exam Details
Module II
Key Concepts of Service Management
  • Co-Creation Value
  • Service, Products, and Resources
  • Service Relationships
  • Value: Risks, Outcomes, and Costs
Module III
Guiding Principles of ITIL®
  • The 7 Guiding Principles
  • Applying the Guiding Principles
Module IV
The 4 Dimensions of Service Management
  • People and Organizations
  • Information and Technology
  • Suppliers and Partners
  • Processes and Value Streams
  • Pestle Model and External Factors
Module V
Service Value System
  • Overview about Service Value System
  • Overview about Service Value Chain
Module VI
Continual Service Improvement
  • Introduction to Continual Service Improvement
  • Understand about The Continual Improvement Model
  • Acknowledge The Relation between Continual Improvement and Guiding Principles
Module VII
ITIL Practices Overview
  • Purpose of ITIL Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Service Request Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service level Management Practice




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    Skills Covered In Our ITIL Training

    • ITIL Core principles
    • ITIL process models
    • Involvement in organization transformation
    • Value Co creation
    • Agility continuation
    • Service improvement in continual manner
    • Management of Incidence, risks and problems
    • Service disruption minimization
    • Value of service quantification and demonstration
    • ROI maximization along with benchmarking services.
    • Management of customer expectations
    • Get value for money
    • Service level management
    • Customer experience Improvements in customer experience
    • Efficiency in ITSM

    How to become ITIL´┐Ż 4 Certified

    • Undertake ITIL® Training based on AXELOS Guidelines
    • Attempt Mock Exams
    • Schedule ITIL® 4 Exam
    • Pass ITIL® 4 Exam
       Foundation Certificate
    • Two (2) Days Classroom Training/24 Hours of eLearning
    • PDUs Certificate
    • Five (5) Mock Test

    What can KnowledgeWoods do for you?


    • Assess Participant's Profile
    • Provide Road Map for ITIL® Certification
    • Share Details about Costs associated with ITIL® Exam
    • Provide Options to attend Exam Training via
      - Classroom
      - Live Learning
      - E-Learning
    • Query Handling Facility over E-mail
    • ITIL® Exam Mock Tests
    • Dedicated & Toll Free Customer Support for
      - ITIL Application Submission
      - Exam Booking