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Microsoft® Dynamics CRM

Microsoft® Dynamics CRM is a full-fledged customer relationship management (CRM) solution designed to formalize, measure and enhance your company’s sales, marketing, and customer service processes.

25,000+ companies in India and worldwide are looking for formally trained/certified Microsoft® Dynamics CRM Staff for Installing, Configuring, Managing/Administering Dynamics CRM Deployments in their organization/client sites worldwide.

Microsoft® Learning Partner & PMI® Global R.E.P. – KnowledgeWoods Consulting works closely with IT Project Staff worldwide for their professional development/certification initiatives.

As a leading Microsoft Silver Learning Partner, KnowledgeWoods Consulting aims to make different stakeholders – Business Analysts, Project Managers, End Users, Administrators and Senior Executives understand how to optimally use Microsoft® Dynamics CRM.

We understand what Microsoft® Dynamics CRM Certification means to you and as such, provide you multiple training modes like Classroom & LIVE-Learning to prepare for Microsoft® Dynamics CRM 2011/2013 Certifications.

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Program Outline

Exam IDCourse IDMicrosoft® Certification NameCourse Modules
MB2-700 – Microsoft® Dynamics CRM 2013 Applications MOC - 80546A Sales Management in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction to Sales Management
  • Module 2: Lead Management
  • Module 3: Working with Opportunity Records
  • Module 4: Working with the Product Catalog
  • Module 5: Sales Order Processing
  • Module 6: Metrics and Goals
  • Module 7: Sales Analysis
MOC- 80545A Customer Service in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction
  • Module 2: Cases
  • Module 3: Knowledge Base
  • Module 4: Queue Management
  • Module 5: Contracts
  • Module 6: Analysis, Reports and Goals
  • Module 7: Service Scheduling
MB2-703 – Microsoft® Dynamics CRM 2013 Customization and Configuration MOC- 80542A Customization and Configuration in Microsoft® Dynamics CRM 2013
  • Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013
  • Module 2: Building a Security Model in Microsoft Dynamics CRM 2013
  • Module 3: Customizing Entities
  • Module 4: Customizing Fields
  • Module 5: Managing Relationships
  • Module 6: Customizing Forms
  • Module 7: Configuring Business Rules
  • Module 8: Customizing Views
  • Module 9: Customizing Charts and Dashboards
  • Module 10: Additional Security Options
  • Module 11: Business Process Flows



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    Benefits of Microsoft´┐Ż Dynamics CRM Certification

    • Makes you aware of Best Practices in Microsoft® Dynamics CRM Implementation & Administration
    • Acts as Qualification/ Disqualification Criteria for Top paying Microsoft® Dynamics CRM Jobs in INDIA & US
    • Recognizes your knowledge, skills and abilities globally
    • Leads to career opportunities and advancement
    • Higher Chances of Better Earning – 58% Managers IT believe Microsoft® Certified Project Staff are more valuable to the organization

    How to become Microsoft® Dynamics CRM Certified?

    • Select Appropriate Microsoft® Certification Track
    • Undertake Training based on Microsoft® Official Curriculum
      • 80546A
      • 80545A
      • 80542A
    • Apply for the Certification Exam
      • MB2-700
      • MB2-703
    • Attempt Mock Exam
    • Schedule the Exam at Testing Center
    • Appear for the Certification Exam
    • Pass the Certification Exam

    What Can KnowledgeWoods Do For You?


    • Help You in Selecting Appropriate Certification Track
    • Provide Road Map for Microsoft® Certification
    • Share Details about Costs associated with Certification Exam
    • Provide Options to attend Training via
      • Classroom
      • LIVE Learning
    • Query Handling Facility over E-mail
    • Microsoft® Exam Mock Questions
    • Dedicated & Toll Free Customer Support for Exam related Queries