ITIL 5 Foundation Program
Build Strong IT Service Management Foundations for Modern Digital Organisations
ITIL 5 Foundation Programme equips professionals with current best practices in IT service management and the concepts that guide organisations in designing, delivering, and enhancing digital services. Participants learn about the principles of service management, value delivery, collaboration, governance, and continual improvement.
The program is designed to take 40 total learning hours to complete, offering 10 PDUs in Ways of Working, 15 PDUs in Power Skills, and 15 PDUs in Business Acumen.
Professionals will gain an expanded knowledge of how people, processes, technology, and business goals can be combined to deliver reliable IT services.
40 Total Hours
Ways of Working: 10 PDUs
Power Skills: 15 PDUs
Business Acumen: 15 PDUs
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Introduction to modern IT service management concepts
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Practical understanding of service value and delivery
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Focus on collaboration, communication, and stakeholder needs
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Approaches for continual service improvement
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Understanding the connection between IT services and business outcomes
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Foundation for applying service management principles in real work environments
Key Features
