ITIL 5 Foundation Program
Build Strong IT Service Management Foundations for Modern Digital Organisations
ITIL 5 Foundation Programme equips professionals with current best practices in IT service management and the concepts that guide organisations in designing, delivering, and enhancing digital services. Participants learn about the principles of service management, value delivery, collaboration, governance, and continual improvement.
The program is designed to take 40 total learning hours to complete, offering 10 PDUs in Ways of Working, 15 PDUs in Power Skills, and 15 PDUs in Business Acumen.
Professionals will gain an expanded knowledge of how people, processes, technology, and business goals can be combined to deliver reliable IT services.
40 Total Hours
Ways of Working: 10 PDUs
Power Skills: 15 PDUs
Business Acumen: 15 PDUs
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Benefits
Strengthen IT Service Management Knowledge
Acquire good knowledge about the theories and processes behind effective IT services.
Improve Service Delivery
Obtain structured ways to build consistent and value-driven experiences of services.
Enhance Collaboration
Improve coordination among IT staff, business staff, customers, and other stakeholders.
Support Continual Improvement
Get a good grasp on evaluating and improving service performance.
Develop Professional Skills
Enhance communication, collaboration, stakeholder management, and problem-solving skills.
Connect IT With Business Value
Learn how service management can be used to meet organisational objectives and improve organisational performance.
Adapt to Modern IT Environments
Create understanding regarding changes in technology, digital offerings, customer expectations, and new work methods.
